Shipping policy

Order processing

Orders are packed and shipped within 2 business days, Monday to Friday, excluding holidays.

During major releases and holiday periods, processing can take an extra day or two. If your order is going to be delayed beyond that, we'll email you.

Shipping rates

Shipping is calculated at checkout based on the weight of your order and your delivery address. You'll see the exact cost before you pay.

Orders over $99 ship free within the United States.

Gold and Platinum members ship free on US orders over $79 — and member free shipping stacks with your membership discount.

Delivery estimates shown at checkout come from the carrier and start from the day your order ships, not the day you place it. They're estimates, not guarantees, and we can't control carrier delays once a package has left us.

Local pickup

Choose Pickup at checkout and collect your order from:

PeteZ PopZ
2605 Wilmington Pike
Dayton, OH 45419

Pickup orders are usually ready the same day. We'll email you when your order is ready — please wait for that email before coming in, and bring your order confirmation.

Orders not collected within 14 days may be returned to stock and refunded.

International shipping

We ship worldwide. International shipping is calculated at checkout.

Duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the customer. These are charged by your country's customs authority, not by us, and we have no way to calculate or collect them in advance. If a package is refused or abandoned at customs, we can't refund the original shipping cost.

International delivery times vary widely — typically 1 to 4 weeks depending on destination and customs processing. Free shipping thresholds apply to US orders only.

Tracking

You'll receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to show movement.

If tracking hasn't updated in 5 business days for a domestic order, email support@petezpopz.com and we'll chase it with the carrier.

How collectibles are packed

Every order is packed with protection appropriate to the item. Pops ship in boxes sized to prevent shifting, never in padded envelopes alone.

If you'd like your item shipped in a protector, add one to your order — or, if you're a Gold or Platinum member, protectors are included with your monthly allowance.

On box condition: for most Funko Pops the box is part of the collectible. We pack carefully, but minor shelf wear — small dings, soft corners, light creasing — is normal for the format and isn't considered damage. If a box arrives crushed or damaged in transit, that's covered below.

Damaged, lost, or missing packages

Damaged in transit — email support@petezpopz.com within 7 days of delivery with your order number and photos of both the shipping box and the item. We'll arrange a replacement or refund.

Marked delivered but missing — check with neighbours and around your property first, then contact us within 7 days and we'll open a carrier trace.

Lost in transit — if tracking stops updating for 10 business days on a domestic order, contact us and we'll file a claim and sort out a replacement or refund. International orders may take longer to trace.

We can't take responsibility for packages delivered successfully to an incorrect address entered at checkout.

Incorrect addresses

If you spot a mistake in your address, email us straight away — we can usually correct it before the order ships. Once shipped, we can't change the destination. Packages returned to us as undeliverable are refunded minus the original shipping cost.

Questions

Email support@petezpopz.com and we'll get back to you within 1 business day.